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How do I scan a file or a folder?

The easiest way to scan a file or folder is to right-click the object you want to scan, point to Security Shield and select Scan with Security Shield from the menu.

To complete the scan, follow the Antivirus Scan wizard. Security Shield will automatically take the recommended actions on detected files.

If there remain unresolved threats, you will be prompted to choose the actions to be taken on them.

Typical situations when you would use this scanning method include the following:

  • You suspect a specific file or folder to be infected.
  • Whenever you download from the Internet files that you think they might be dangerous.
  • Scan a network share before copying files to your computer.
What do I do if Security Shield detects a clean file as infected?

There may be cases when Security Shield mistakenly flags a legitimate file as being a threat (a false positive). To correct this error, add the file to the Security Shield Exclusions area:

  1. Turn off the Security Shield real-time antivirus protection:
    1. Open the Security Shield window.
    2. Access the Protection panel.
    3. Click the Antivirus module.
    4. In the Antivirus window, select the Shield tab.
    5. Click the switch to turn off On-access scanning.
      A warning window will appear. You must confirm your choice by selecting from the menu how long you want the real-time protection to be disabled. You can disable real-time protection for 5, 15 or 30 minutes, for an hour, permanently or until the system restart.
  2. Display hidden objects in Windows.
  3. Restore the file from the Quarantine area:
    1. Open the Security Shield window.
    2. Access the Protection panel.
    3. Click the Antivirus module.
    4. In the Antivirus window, select the Quarantine tab.
    5. Select the file and click Restore.
  4. Add the file to the Exclusions list.
  5. Turn on the Security Shield real-time antivirus protection.
  6. Contact our support representatives so that we may remove the detection signature.
How do I protect my personal information?

To make sure no private data leaves your computer without your consent, you must create appropriate data protection rules. The data protection rules specify the information to be blocked.

To create a Data Protection rule, follow these steps:

  1. Open the Security Shield window.
  2. Access the Privacy panel.
  3. Click the Data Protection module.
  4. If Data Protection is turned off, turn it on using the corresponding switch.
  5. Select the Add rule option to start the Data Protection wizard.
  6. Follow the wizard steps.
How do I remove a file permanently?

If you want to remove a file permanently from your system, you need to delete the data physically from your hard disk.

The Security Shield File Shredder will help you to quickly shred files or folders from your computer using the Windows contextual menu, by following these steps:

  1. Right-click the file or folder you want to permanently delete, point to Security Shield and select File Shredder.
  2. A confirmation window will appear. Click Yes to start the File Shredder wizard.
  3. Wait for Security Shield to finish shredding the files.
  4. The results are displayed. Click Close to exit the wizard.
How do I optimize my system performance?

The OneClick Optimizer option saves you valuable time when you want a quick way to improve your system performance by rapidly scanning, detecting and cleaning useless files.

To start the OneClick Optimizer process, follow these steps:

  1. Open the Security Shield window.
  2. Access the Tools panel.
  3. Under the TuneUp module, select OneClick Optimizer.
  4. Let Security Shield search for files that can be deleted, then click the Optimize button to finish the process.

Or quicker, click the Optimize action button from the Security Shield interface.

How do I uninstall Security Shield?

If you want to remove your Security Shield, follow these steps:

Windows XP
  1. Click Start, go to Control Panel and double-click Add / Remove programs.
  2. Find Security Shield and select Remove.
  3. Click Remove to continue.
  4. Wait for the uninstall process to complete and then reboot your system.
Windows Vista or Windows 7
  1. Click Start, go to Control Panel and double-click Programs and Features.
  2. Find Security Shield and select Uninstall.
  3. Click Remove to continue.
  4. Wait for the uninstall process to complete and then reboot your system.
Windows 8
  1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon.
  2. Click Uninstall a program or Programs and Features.
  3. Find Security Shield and select Uninstall.
  4. Click Remove to continue.
  5. Wait for the uninstall process to complete and then reboot your system.

Older Versions of Security Shield

Security Shield 2012

How do I use the scan activity bar?

The Scan Activity Bar is a graphic visualization of the scanning activity on your system. This small window is by default available only in Expert View.

You can use the Scan Activity Bar to quickly scan files and folders. Drag & Drop the file or folder you want to be scanned onto the Scan Activity Bar. Follow the Antivirus Scan wizard to complete the scan.

How do I configure the antiphishing feature?

  1. Open Security Shield and switch the user interface to Expert View
  2. Click the Antivirus tab on the left-side menu
  3. Click the Shield tab. Here you can configure the Antivirus Protection Level
  4. Remove the check marks from the boxes to the left of Search Advisor and the Antiphishing options

How do I configure the Security Shield firewall?

  1. Open Security Shield and switch the User Interface to Expert View
  2. Click Firewall on the left-side menu
  3. Click the Settings tab. Here you can configure the Firewall protection
  4. To Enable (Turn On) the Firewall
  5. Add a check mark to the box to the left of Firewall is disabled
  6. To Disable (Turn Off) the Firewall
  7. Add a check mark to the box to the left of Firewall is enabled
Security Shield 2010

How do I uninstall (remove) Security Shield from my computer?

There are two methods of uninstalling Security Shield from your computer:

Option 1: Uninstall Security Shield using the system tools

Security Shield can be uninstalled similar to any other software program as follows:

  1. Go to Control Panel and double click for
    • Windows XP: Add/Remove programs;
    • Windows Vista: Programs/Feature
    • Windows 7: Programs/Feature
  2. Wait for the installed software list to be displayed;
  3. Locate SecurityShield in this list, highlight it and then click Remove;
  4. Wait for the uninstall process to complete and then restart your computer.

Option 2: Uninstall Security Shield using the uninstall tool

Alternatively you can use the Security Shield uninstall tool as described below:

  1. Download the Security Shield Uninstall Tool on your computer into a location of your choice. This tool can be used for both 32 bit and 64 bit operating systems.
  2. After the download completes go to the location where you downloaded and run (double-click) it;
  3. After a couple of moments the uninstall tool interface will appear;
  4. Click Uninstall;
  5. Wait for the tool to display the completion message and then restart your computer.

How do I enable game mode/laptop mode?

The Game / Laptop Modemodule allows you to configure the special operation modes:

  • Game Mode temporarily modifies the product settings so as to minimize the resource consumption when you play.
  • Laptop Mode prevents scheduled tasks from running when the laptop is running on battery in order to save battery power.

Game Mode

To configure the Game Mode, perform following steps:

  1. Right click on the Green Compass System Tray and select Show Menu
  2. Left click on Basic Settings Settings
  3. User Interface Settings Screen appears User Interface Expert Mode
    1. Left click on the Switch UI to change settings to reflect "Expert Mode"
    2. Left click Apply and then Ok to save all changes. Apply Button
  4. Game Mode
    1. Click Game/Laptop Mode
    2. Turn on Game Mode
    3. Click on "Turn On Game Mode" Game Mode

Laptop Mode

Laptop Mode is especially designed for laptop and notebook users. Its purpose is to minimize Security Shield's impact on power consumption while these devices are running on battery. While in Laptop Mode, scheduled scan tasks are not performed, as they require more system resources and, implicitly, increase power consumption.

Security Shield 2010 detects when your laptop has switched to battery power and it automatically enters Laptop Mode. Likewise, Security Shield 2010 automatically exits Laptop Mode, when it detects the laptop is no longer running on battery.

To configure the Laptop Mode, perform following steps:

  1. Click Game/Laptop Mode
  2. Turn on Laptop Mode
  3. Make sure to place a check mark on "Laptop Mode is enabled"

How do I activate my subscription?

To register the product or change the registry key, perform the following steps:

  1. Right click on the Green Compass System Tray Shield and select Show Mini Menu Shield
  2. Click "Register Now" Main Screen
  3. Enter License keycode
    1. Click Register Now
    2. Click Finish
    3. Registration Wizard License keys

How do I add or delete firewall rules?

To delete a rule, select it and click the "-" Remove rulebutton. You can select and delete several rules at once.

If you want to delete all the rules created for a specific application, select the application from the list and click the "-" Remove rule button.

If you want to load the default rule set for the selected trust level, click Reset Rules.

Creating and Modifying Rules

Creating new rules manually and modifying existing rules consist in configuring the rule parameters in the configuration window.

To create a rule manually, follow these steps:

  1. Click on Firewall
  2. Click on Rule
  3. Click the "+" Add rule button. The configuration window will appear. Firewall Configure the main and the advanced parameters as needed. Firewall Rule Click OK to add the new rule.

To modify an existing rule, follow these steps:

  1. Click the Edit rule button or double-click the rule. The configuration window will appear.
  2. Configure the main and the advanced parameters as needed.
  3. Click OK to save the changes.

How do I configure Security Shield's main settings?

You can configure the main product settings (including changing the user interface view mode) from the basic settings window.

  1. Right click on the Green Compass Security Shield Tray and select Show Security Shield Menu
  2. Left click onto Settings Shield Main Screen
  3. User Interface Settings Screen appears
    1. Change mode to Expert Mode User Interface To apply and save the configuration changes you make, click OK. To close the window without saving the changes, click Cancel.
    2. Left click Apply and then Ok to save all changes. Apply

How do I add firewall rules automatically?

With Firewall enabled, Security Shield will ask for your permission whenever a connection to the Internet has been made:

Firewall Alert

Firewall Alert

You can see the following: the application that is trying to access the Internet, the path to the application file, the destination, the protocol used and the port on which the application is trying to connect.

Click Allow to allow all traffic (inbound and outbound) generated by this application from the local host to any destination, over the respective IP protocol and on all ports. If you click Block, the application will be denied access to the Internet over the respective IP protocol completely.

Based on your answer, a rule will be created, applied and listed in the table. The next time the application tries to connect, this rule will be applied by default.

Important: Allow inbound connection attempts only from IPs or domains you are sure to trust.

Deleting and Reseting Rules

To delete a rule, select it and click the Remove rule button. You can select and delete several rules at once.

If you want to delete all the rules created for a specific application, select the application from the list and click the Remove rule button.

If you want to load the default rule set for the selected trust level, click Reset Rules.

Security Shield 2009

How do I configure Intrusion Detection?

All currently known network attacks to which computers are susceptible are listed in the Firewall databases which are a subset of the application databases. This list of attacks lies at the core of the Firewall Intrusion Detection System module. The list of attacks that Intrusion Detector can detect is updated in the signature update process.

To modify your Intrusion Detection do the following:

  1. Right click the SS in your system tray
  2. Open the application
  3. Under protection select Firewall
  4. Check – Enable Intrusion Detection System *And specify whether the attacking computer is to be added to the blocked list and for how long. By default, the attacking computer will be blocked for 60 minutes. This time can be increased or decreased by modifying the value of the field located next to checkbox.
  5. Add attacking computer to the block list for min. Uncheck this option if you do not want to block the attacking computer's networking activity targeting your computer.

How do I adjust my spam settings?

One of the steps in getting started is training Anti-Spam using your e-mails. Spam is junk e-mail, although it is very difficult to say what constitutes spam for any given user. Of course, there are mail categories which can be applied to spam with a high degree of accuracy (for example, mass mailings, advertisements), but such e-mails could belong in the inbox of some users.

Therefore, we ask that you determine yourself what mail is spam and what isn't. Security Shield 2009 will ask you after installation if you want to train Anti-Spam to differentiate between spam and good mail. You can do this with special buttons that plug into your mail client (Microsoft Office Outlook, Microsoft Outlook Express (Windows Mail), The Bat!) or using the special training wizard.

To train Anti-Spam with the special buttons do the following:
  1. Open your computer's default mail client (ex. Microsoft Office Outlook). You will see two buttons on the toolbar: Spam and Not spam.
  2. Select a good e-mail or group of e-mails that contains good e-mail and click Not spam. From this point onward, e-mails from the senders in the e-mails you selected will always be processed as not spam.
  3. Select an e-mail that you consider spam, a group of e-mails, or a folder with such e-mails and click Spam. Anti-Spam will analyze the contents of these e-mails, and in the future it will consider all e-mails with similar contents to be spam.
To train Anti-Spam using the Training Wizard

Select the Anti-Spam component under Protection in the left pane of the application main window and click on Start Training Wizard.

When an e-mail arrives in your inbox, Anti-Spam scans it for spam content and adds a special [Spam] tag to the subject line of spam. You can configure a special rule in your mail client for these e-mails, such as a rule that deletes them or moves them to a special folder.

What are the different security levels?

Each virus scan task scans objects on one of these levels:

  • Maximum Protection - the most complete scan of the entire computer or individual disks, folders, or files. We recommend using this level if you suspect that a virus has infected your computer.
  • Recommended-PCSecurityShield experts recommend this level. The scan works the same as on Maximum Protection, except for e-mail formatted files.
  • High Speed - level with settings that let you comfortably use applications that require significant system resources, since the set of files scanned is cut back.

By default, file scanning is set to Recommended.

You can raise or lower the scan security level by selected the level you want or changing the settings for the current level.

In order to change the security level, adjust the sliders. By adjusting the security level, you define the ratio of scan speed and the total number of files scanned: the fewer files are subject to analysis for viruses, the higher the scan speed.

To modify the settings for the current security level:

  1. Open application settings window and select scan task name under Scan.
  2. Click the Customize button in the Security Level area.
  3. Edit file protection parameters in the resulting window and click OK.

How do I Scan a file, Folder or Disk Drive?

There are situations when it is necessary to scan individual objects for viruses but not the entire computer. For example, one of the hard drives, on which your programs and games, e-mail databases brought home from work, and archived files that came with e-mail are located, etc. You can select an object for scan with the standard tools of the Microsoft Windows operating system (for example, in the Explorer program window or on your desktop, etc.)

To Start a scan on an particular object do the following:

  1. Place the cursor or the name of the select object and open the Microsoft windows context menu
  2. Right cick the mouse button and select Scan for viruses
  3. Scanning an object, selected using the standard Microsoft Windows tools, for viruses
  4. A scan of the selected object will then begin, and the details will be shown in a special window
  5. When you press the Close button, the window with information on the scan progress will close, although the scan will continue

How do I activate parental control?

Parental Control is enabled by default. If required, http and https connection scanning may be suspended or disabled. Let us look at ways of disabling the component in greater detail.

To pause Parental Control for a certain amount of time:
  • Select Parental Control under Protection in the main window and use the Pause link.
  • Component status will change to Paused . Web access monitoring will be suspended until the application is restarted or until the component is activated by clicking Resume operation.
  • When you pause Parental Control, the component statistics for the current Security Shield 2009 session are saved and will continue to be recorded after the component is updated.
To Stop Parental Control:
  • Select Parental Control under Protection in the main window and use the Stop link. Component status will change to disabled . Web access monitoring will be disabled until Enable is clicked.
  • Component may also be shut down from the application settings window . Select Parental Control under Protection and uncheck Enable Parental Control.
  • When Parental Control is stopped, all previous statistics are reset and will be generated from scratch once the component is restarted. Stopping the component will change its status to disabled and make its name inactive (grayed out) in the Protection section component list.
  • Website access control can also be disabled by fully disabling protection on your computer.

Please note that once the component is completely shut down it will not be automatically re-enabled after the application is restarted The component will need to be restarted manually by clicking Enable Parental Control.

How do I customize my virus scan?

Following installation, the application will display a notification in the left pane that a full computer scan has not been performed and will recommend that the computer be scanned for viruses immediately.

Security Shield 2009 includes a task for a computer virus scan. It is located in the program's main window in the Scan section.

Selecting the My Computer task will display task settings: current security level, action to take with respect to malicious objects. A report of the latest scan is also available.

To scan your computer for malicious programs:

  • Select the My Computer task under Scan in the application main window.
  • Click the Start Scan link.

As a result, the program will start scanning your computer, and the details will be shown in a special window. When you press the Close button, the window with information on the scan progress will close, although the scan will continue.

Security Shield 2008

How do I resolve issues with my parental control feature?

The Parental Control feature has been updated to increase parental awareness. By updating these features you may experience errors related to the new features. In order to correct these simply issues please review the follow instructions below:

Internet Explorer Warning

Internet Explorer gives a security warning about a website wanting to open content on the computer when you are using the Internet Explorer Parental Control plug in feature, which is used to allow or deny a website or show the website lsit. To proceed, please allow the operation.

Resetting Parental Control

Resetting the Parental control password does not function when changing from child to teenage. If selecting "Forgot password" change from Child to Teenager and then select the profile for which you would like to change the existing password.

Time Lock

Time Lock is a automatic feature of Parental Control, that is set according to the time zone setting of the computer at the time of installation. If you need to change the time zone after you've installed SecurityShield 2008, please review the following instructions below

  • Set the surfing time according to the old time zone setting
  • Uninstall and re-install the F-Secure product to get Time Lock to get the new time zone setting into use.

Security Shield 2008 is causing my Outlook to malfunction, why?

When experiencing issues with Spam Control and Outlook 7.0 please follow these simply instructions to correct your issue:

  • Open the Help menu in Outlook
  • Select Disable Items
  • Enable the F-Secure Spam Control add-in by selecting it from the list
  • Press the Enable button

I am experiencing Web Traffic issues

When experiencing issues with Web Traffic scanning. This error normally occurs when you are reviewing a site that has games or other interactive functionality. If you receive such an alarm please scan your hard-drive to make sure that you have no no-activated virus on your hardrive.

Web Traffic and Vista Parental Control Feature

Web Traffic Scanning and Vista Parental control have a platform issue it is strongly recommend to disable the Vista Parental Control feature. Once you have deselected this option, please restart your browser so that your pc will recongize the update.

Web Traffic Scanning will always scan inside archives, regardless even if the feature disable.

I received a blacklist error when trying to activate Security Shield 2008

If you application informs you that your license key file has been blocked, i.e."black-listed"

  1. Open the main application window > click the Activation link > in the left part of the window click the link View detailed info on keys
  2. In the open window check your registration number. If the last part of your registration number coincides with any of the following charsets:
    • 00132048,
    • 001C8F09,
    • 00633399,
    • 0094A883,
    • 00145D17,
    • 019C2086,
    • 01748DE3,
    • 01243FDC,
    • 0099B28D,
    • 00207C89,
    • 0099B28A,
    • 00A8593E,
    • 02B780B7,
    • 018E0D61,
    • 0099B289,
    • 230971,
    • 02B780B8,
    • 011B505B,
    • 0099B28B,
    • 0099B28E,
    • 01C7D4B5,
    • 00979AF7,
    • 01A4014B,
    • 01A40BF9,
    • 017CF78F,
    • 02439BF2,
    • 01A413DE,
    • 02B780BA,
    • 1954177,
    • 0099B28C,
    • 02B780BC,

This means your key file is a "pirate" one. It might have been given to you by some service companies. In this case you should purchase a licensed key file for your anti-virus application from www.PCSecurityshield.com.

If you have purchased this key file legally, and you are still having issues, please contact www.pcsecurityshield.com/support/