Customer Support

Home » Support

Get Product Support For:

All Other Products

For support on all other PCSS products please choose your product from the dropdown menu below:

Free Professional Installation and Registration Help

Call toll-free for step-by-step assistance.
1-866-615-7443

Most Common Questions:

What are your support hours of operation?

PCSecurityShield provides a variety of free help and support options available 7 days a week (excluding National Holidays). Toll free phone support, live chat, email support, product FAQ's and online tutorials. Support through these various channels ensure that our customers receive superior service in a timely manner.

Hours of Operation:
24 hours a day / 7 days a week
*Closed on major U.S. holidays

Still have questions? Call us toll-free at 1-866-615-7443.

How many computers per household does each product cover?

A single-user license includes a key that may be installed and registered on a single computer and can be used by a single user on that computer.

Multi-user license – We offer multiple users licenses in sets of 3, 5, and 10 users. The multi-user license includes one key with permission to install the software on multiple workstations based on the type of license purchased.

Still have questions? Call us toll-free at 1-866-615-7443.

Am I using a 32 bit or a 64 bit version of Windows?

To find out if you have a 32 bit or a 64 bit operating system, follow these steps:

In Windows XP:
  1. Click Start.
  2. Locate My Computer on the Start menu.
  3. Right-click My Computer and select Properties.
  4. If you see x64 Edition listed under System, you are running the 64 bit version of Windows XP.
    If you do not see x64 Edition listed, you are running a 32 bit version of Windows XP.
In Windows Vista and Windows 7:
  1. Click Start.
  2. Locate Computer on the Start menu.
  3. Right-click Computer and select Properties.
  4. Look under System in order to check the information about your system.
In Windows 8:
  1. From the Windows Start screen, locate Computer (for example, you can start typing "Computer" directly in the Start screen) and then right-click its icon.
  2. Select Properties in the bottom menu.
  3. Look under System to see the system type.
How do I display hidden objects in Windows?

These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected files, which could be hidden. Follow these steps to display hidden objects in Windows:

  1. Click Start, go to Control Panel.
    In Windows 8: From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon.
  2. Select Folder Options.
  3. Go to View tab.
  4. Select Display contents of system folders (for Windows XP only).
  5. Select Show hidden files and folders.
  6. Clear Hide extensions for known file types.
  7. Clear Hide protected operating system files.
  8. Click Apply and then OK.
What is the activation/serial key? How do I obtain it?

An activation/keycode/serial key is a unique key that recognizes you are a valid user. To obtain your activation key, please visit our keycode center by clicking here
*Please note you will need your order number and email address used at the time of purchase.

Still have questions? Call us toll-free at 1-866-615-7443.

How do I remove other security solutions?

The main reason for using a security solution is to provide protection and safety for your data. But what happens when you have more than one security product on the same system?

When you use more than one security solution on the same computer, the system becomes unstable. The PCSecurityShield installer automatically detects other security programs and offers you the option to uninstall them.

If you did not remove the other security solutions during the initial installation, follow these steps:

In Windows XP:
  1. Click Start, go to Control Panel and double-click Add / Remove programs.
  2. Wait a few moments until the installed software list is displayed.
  3. Find the name of the program you want to remove and select Remove.
  4. Wait for the uninstall process to complete and then reboot your system.
In Windows Vista and Windows 7:
  1. Click Start, go to Control Panel and double-click Programs and Features.
  2. Wait a few moments until the installed software list is displayed.
  3. Find the name of the program you want to remove and select Uninstall.
  4. Wait for the uninstall process to complete and then reboot your system.
In Windows 8:
  1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon.
  2. Click Uninstall a program or Programs and Features.
  3. Wait a few moments until the installed software list is displayed.
  4. Find the name of the program you want to remove and select Uninstall.
  5. Wait for the uninstall process to complete and then reboot your system.
What is your Money Back Guarantee?

PCSecurtiyShield's purchases include a 30-day money back guarantee. If you are dissatisfied with your product purchase for any reason, you are entitled to a refund with no questions asked.

How do I renew my subscription?

Click the link below to renew your subscription:
http://www.pcsecurityshield.com/renewals/

Still have questions? Call us toll-free at 1-866-615-7443.