PCSecurityshield.com :: User Comments

Customer Comments

... your technical support person was fantastic. He spent all the time with me that I needed to make it work, including sending me a disc and re-issuing my license key. He was not only patient, but knowledgeable and courteous. You are lucky to have this employee . . his name is Angel . . . I so appreciate him helping a "non-techie" person to get back on track!!! Your product is great . . . thanks for the personal support needed. - Sharon
- Sharon ,

Renee, Per our conversation with you today. I just wanted to thank you again for all of Miguel's help. He was on the phone with me for 3 1/2 hours!! He was very patient and explained allot. It is very nice to be treated with respect especially when you are so frustrated with stuff you do not understand. So my thanks to your company on having such a helpful and considerate person working for you! I will recommend your services to others!
- Keri ,

I am writing to complement you on your staff of technicians and more spefically on your choice of Daniel G and Edwin R. I signed up with your PCSecurityShield deluxe 2008 program in April and have been having so many problems getting it started that I had decided to get your technical staff to find and delete any files of that program and then cancel my account. But then I found my computer in the hands of those two technicians, and I must tell you that they could not have been more knowledgeable, more dedicated, and more efficient. They straightened out the situation and the anti virus program and my computer are working beautifully, to my delight. So, I am writing to commend them to you and to thank all of you for introducing me to this exciting anti virus program.
- Walter ,

This is not a complaint or a problem rather a short note to compliment one of your employees on his ability to help me with an installation problem I had on 09/05/2007.I had called at about 7:45 p.m. with a problem and spoke to Angel.Angel was very knowledgeable and responsive to any and all questions.He patiently went through the whole program and was able to correct my problem and re-install the program. I feel Angel is a credit to you and your department. Thank you
- Charles C,

Dear PC Security Shield family: Took a chance...and signed up for two years of your antivirus and firewall protection. Am a disabled former Marine and computer important to me. I was greatly surprised at the professional excellence and outstanding performance of your product. I have enormous respect for people and products that are simply very, very good at what they do. In my situation I need personal help that I can count on. Thank you for the great relationship. Semper Fi Frank G
- Frank ,

I love it.... ran PC Tools Registry Mechanic first, then your product... it found 31 additional errors.... ok I'm in - Steve
- Steve ,

April 29th was a very rough day but your tech April saved it for me. I decided to unstall Norton which came with my machine when I bought it, and install McAfee which wasn't going to be an easy experience. I knew Norton had horrible support and I was to learn that McAfee was just as bad, but thanks to April it all worked out in the end. April helped me to totally remove Norton from my system for which I'm very thankful. Norton came with my system and they hid files everywhere but April wouldn't give up and helped me to remove everyone of them, which allowed me install your program. April did a wonderful job and please thank her for me. Robert
- Robert ,

I want to acknowledge Angel for his GREAT service and sticking with me. It is truly appreciated. Please see that a copy of this email goes into his personnel file. With appreciation,
- Larry ,

Anthony: THANK YOU, THANK YOU, THANK YOU!! :) I AM VERY GRATEFUL FOR YOUR ASSISTANCE! THANK YOU FOR YOUR PATIENCE HELPING ME THROUGH ALL THIS. YOU SHOULD NOW APPLY FOR YOUR RAISE!
- Doug , delray beach Florida

I am a computer network admin I just wanted to comment on how wonderful this product is. I did my homework for a few days on a good product to impilment HD security as well as internet. The Shield uses low resources and is easy and effective to use. I recommend this over Symantec (Norton), Mccafee, Pccillian. It is easy effective and catches everything. The Event Schedualer is easy to use and nice to have. With free tech support for the novice is awesome, but the software is so easy you dont need a tech support tech. Thank You for a good product. - Scott M
- Scott ,

Thank you.... so far my experience with your customer service has been wonderful. The reason I quit using McAfee was because of their terrible customer service. Their product was excellent.... but without customer service.... they miss the most important part!! Your product seems to be operating perfectly.
- Michael C,

I have recently purchased the Shield Pro and found it not only easy to install and set up, but thorough and aggressive in its protection. When I hit a snag with some files left over by a former anti-virus, Cusomer Support helped me clean my computer up so everything would work properly. I also have MyRegistryCleaner and it does a great job as well. I am very pleased with the products and support I have encountered so far and highly recomment them to any web surfer, novice or advanced.
- Patrick ,

Hello,I just want to thank your technitions for the help in setting up my deluxe shield 2007.you made the transition so smooth from norton and your people are knoledgeable and friendly...I thank you again the system is working just fine...
- Jeff M,

I just wanted to let you know how pleased I am with my new PC Shield. after uninstalling Norton Internet security. I installed PC Shield, and it found 13 viruses right of the bat. PC Shield is awesome! Kerry T
- Kerry ,

Hi Kevin, Thanks so much for all of your help! YAY!!! It is installed, and updated, you made my day!!! Take care, Linda
- Linda ,

Robyn, Good News: I was able to install the program. Best wishes to you and Ella for your excellent customer support and to the development team for an excellent program. Regards, Brad
- Brad ,

Thank you! You are a man of your word! Angel called me today and was a total dream! He totally fixed my computer and helped me to get the antivirus software up and running. He was extremely professional, knowledgable and patient. I told Angel that he deserved a raise :)
- Marcy ,

I just wanted to commend you for your excellent virus protection! PC Shield is the best EVER! Norton's and McAfees couldn't dream of competing with not only the quality software you've provided but also your Class A customer care and service! Top shelf!! - George M
- George ,

Thank you very much for your help. Your customer service receives an A+ rating from me for all your polite help. Sincerely, Laszlo T
- Laszlo ,

Dear April, I was able eventually to download the link from my desktop. Please accept my apologies for holding you up so long this morning.I mainly use my computer to access information from the internet and email,so when I'm trying to do something different I get myself in a mess. Again, a million thanks for all your support, you are "one in a million". Sincerely, Shirley
- Shirley ,

I just wanted to thank you for an outstanding product. I use Windows Vista Ultimate. I had Norton Internet Security 2008 installed and it caused nothing but problems and the Internet slowed to a crawl. I blew it away and installed your product. All is fine. Thanks again.
- Bill ,

Just want you to know that so far I am very impressed with your product. Although not computer illiterate by any means, I am not very computer savvy either and while it seems software is becoming more complicated and thorough instructions harder to come by, your company has invested where it really counts. "US-based" customer support and assistance at no cost. I was able to transfer from McAfee to Shield Pro very easily within an hour or so because your instructions were very detailed and clear, and so far I like the fact that I'm not spammed to death like McAfee was doing with their product ads, which they told me I could not disable. That was one reason I left them. I will recommend this product to anyone looking for a new virus protection company - Jamie
- Jamie ,

I want to thank you sincerely for your help today and for your obvious high regard for customer service. It is all too often companies do not listen to their customers, hence dissatisfaction. Because of your prompt attention and resolution to my concern I will continue to use PC Security Shield with confidence, knowing if I should have any further concerns they will be handled in a courteous, professional manner. Thank you again. Sincerely,
- Sandra ,

I love PCSS and have been using it for about 1.5 years and glad that you guys make Winshredder. I'll be buying it right now. Thanks for all your info, Daniel. You've been most helpful. These days, when a software company actually allows direct communication with the customer, that's rare and a mark of a caring company. Keep up the good work and products and thanks again - Ralph
- Ralph ,

This is to inform you of the superb service I received today, from your employee MIGUEL ELLIS. I called to report that I noticed my computer has been running a lot slower since I installed the PC SecurityShield 2007 a few weeks ago. He took time to help me find the problem, and fix the problem, (Deleting files I don't use). He was very polite, patient, precise, and kept a very pleasant voice. He never seemed annoyed when I was a little slow following his instructions. The service I received today from Miguel reminded me of years ago when customer service was truly customer service. It is so hard to get good help like I received roday from Miquel. KUDOS to MIGUEL!!!!!! GREAT WORK!! I AM A SATISFIED PCSECURITYSHIELD CUSTOMER!!!!!!! Thank you for having such an excellent employee. Sincerely, Marjorie
- Marjorie ,

Internet Security Software